FAQ

How can I contact customer service?

You can email us at service@syniapsebio.com.

How long does order processing take?

Most orders are processed within 1-3 business days, excluding weekends and holidays. Processing times may be longer during high-volume periods.

How do I track my order?

When tracking is available, it will be sent to the email address used at checkout. If you have not received tracking after the processing period, contact us with your order number.

Can I change or cancel my order?

Please contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or shipped.

What should I do if my item arrives damaged?

Email us within 7 days of delivery with your order number and photos of the item, packaging, and shipping label so we can review the issue.